Engaging, Dynamic, Conciseness Driven Clear Communicator
- Interviewer
Ipsos MORI, Edinburgh, 2017-2018; 2020-2021
As part of IPSOS Mori’s ongoing work I was responsible for interviewing members of the general public via telephone, conducting market research for a variety of organisations as well as on behalf of the government. This included IPSOS Mori’s famous monthly political polls. Cisco software was a prominent part of the role as it allowed myself to connect with colleagues and management, as well as to be able to conduct interviews.
- Front-Office Agent
Serco, 2014
I was responsible for taking calls from interested stakeholders and members of the public, this would include processing payments for parking tickets and permits, as well as liaising with other teams within Westminster [Car] Parking Services to resolves queries and complaints. Some of the software used during this role included the latest Microsoft SharePoint as an end-user.
This was a 2-month contract which was extended to the end of the Westminster Parking Services-SERCO Contract - Shop Assistant
Mackintosh Brothers Newsagents, 2014
Paper Shop
Organising Paper Delivery Agents
Electronic Till work including cashing up
Stock Replenishment
Opening & Closing Store - Shop Assistant
PoundLand, Irvine, 2012
Stock Replenishment, Checkout and Till Work, and Customer Service
- Housing Project Manager
The Social Housing Project, 2011
I was bought in to close the project house down. This required I worked with staff, clients and residents, suppliers, the landlord and the board of trustees and directors to bring the project to a close three months, with the handback to the landlord of the property in a satisfactory condition at the end of the project. I was responsible for arranging contractors to make improvements and repairs to the property during the remaining months of the project, as well as managing the limited budget, and making sure rent was paid, and residents found alternative accommodation. It was also my responsibility to oversee the service provision to the residents by staff key workers, in life skills, and arranging appropriate 24-7 supervision at the property.
- Consultant Software Researcher & Trainer
KPI-Insight Consulting, 2011
My role was to research sever-based intranet software specifically designed to streamline working practices through collaborative working and communication for clients, as well as to keep abreast of new deployments and server-based software developments. My experience as a Consultant Software Researcher also shows my ability and desire to explore new platforms, in this specific case software.
- Researcher
Haverhill & District CAB, 2010-2011
Research around legal and consumer/customer issues, as
well as customer contact and phone support. With General Office Administration. Was also responsible for designing the 2011 AGM Report. - CEO
i3 News Group, 2020 (now merged into a new project)
- Lead Actor
OceanFall Media Productions/Sick City Club
July 2009
Sick City Club’s Embarrassing Monday’s Music Video