Ipsos MORI, Edinburgh, 2017-2018; 2020-2021 As part of IPSOS Mori’s ongoing work I was responsible for interviewing members of the general public via telephone, conducting market research for a variety of organisations as well as on behalf of the government. This included IPSOS Mori’s famous monthly political polls. Cisco software was a prominent part of […]
Front-Office Agent
Serco, 2014 I was responsible for taking calls from interested stakeholders and members of the public, this would include processing payments for parking tickets and permits, as well as liaising with other teams within Westminster [Car] Parking Services to resolves queries and complaints. Some of the software used during this role included the latest Microsoft […]
Shop Assistant
Mackintosh Brothers Newsagents, 2014 Paper ShopOrganising Paper Delivery AgentsElectronic Till work including cashing upStock ReplenishmentOpening & Closing Store
Shop Assistant
PoundLand, Irvine, 2012 Stock Replenishment, Checkout and Till Work, and Customer Service
Housing Project Manager
The Social Housing Project, 2011 I was bought in to close the project house down. This required I worked with staff, clients and residents, suppliers, the landlord and the board of trustees and directors to bring the project to a close three months, with the handback to the landlord of the property in a satisfactory […]
Consultant Software Researcher & Trainer
KPI-Insight Consulting, 2011 My role was to research sever-based intranet software specifically designed to streamline working practices through collaborative working and communication for clients, as well as to keep abreast of new deployments and server-based software developments. My experience as a Consultant Software Researcher also shows my ability and desire to explore new platforms, in […]
Researcher
Haverhill & District CAB, 2010-2011 Research around legal and consumer/customer issues, aswell as customer contact and phone support. With General Office Administration. Was also responsible for designing the 2011 AGM Report.
